Current News around Corona & New Booking Conditions

Dear guests and partners,
 
we want you to be able to book your next cruise without worries and have again adjusted and extended our cancellation conditions due to the rapidly changing developments. The updated conditions replace the cancellation conditions we communicated on 17.03.2020.
They are valid for cruises of Princess Cruises booked until 31.01.2021 with departure until 31.10.2021 (excluded from this are any additional services such as flights, hotel accommodation etc. - here the regular conditions apply):

- Cancellation until 61 days before departure:

We charge a handling fee of
100 EUR

per person

This will be suspended if, instead of a refund, you wish to use your deposit as a voucher for a new cruise.
*Important information regarding the voucher:
 
- The voucher is not transferable.
- The voucher can be used on any Princess Cruises cruise with a departure date within one year of the original date of travel or for a departure date up to 01.05.2022 (whichever is longer).
- If the voucher cannot be redeemed by the expiration date, a refund of the difference to the processing fee is possible on request.
- Cancellation 60 days or more before departure: the normal cancellation conditions according to the terms and conditions apply.

Please take our business hours into account in order to comply with the above deadlines.
 
Thank you for your continued support!
Your Princess Cruises  Team

ⓘ In continued response to the impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises has announced the following changes:

 

Munich, 31.08.2020

Dear guests,

Due to the continued progression of COVID-19 and related decisions of various governments, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations in Australia through December 12, 2020 which includes cruises throughout Australia and New Zealand.

Due to restrictions and limitations with border and port access determined by government and health authorities and the continued uncertainty of airline travel, Princess Cruises is cancelling its early 2021 World Cruises and Circle South America cruises on two ships: 
•    Island Princess 2021 World Cruise sailing from North America, including associated segments and remaining voyages sailing immediately prior 
•    Pacific Princess 2021 Circle South America sailing from Australia, including associated positioning cruises

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty
Your Princess Cruises Team
 

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Munich, 02.06.2020

Dear guests,

Due to the announcement made by Canadadian Transport Minister to continue the restriction of any ships carrying 100 or more passengers from entering Canadian waters until October 31, 2020, we have extended our voyage pause and cancelled the following voyages. 

Ship	Cruise	Departure Date	Duration	Itinerary	From	To
Coral	6030	23. Sep 20	4	Pacific Coastal	YVR	LAX
Emerald	E031	28. Sep 20	5	Pacific Coastal	YVR	LAX
Grand	A032	22. Sep 20	15	Hawaiian Islands	YVR	YVR
Grand	A033	07. Okt 20	10	Classic California Coast	YVR	YVR
Grand	A034	17. Okt 20	7	Pacific Wine Country	YVR	LAX
Grand	A034A	17. Okt 20	53	Pacific Crossing & Asia	YVR	SIN
Grand	A034B	17. Okt 20	37	Hawaii, Guam & East Asia Pacific Crossing	YVR	SHA
Royal	1041	26. Sep 20	7	Pacific Wine Country	YVR	LAX
Ruby	R032	26. Sep 20	7	Northern California Coast	SEA	SEA
Ruby	R033	03. Okt 20	16	Hawaiian Islands	SEA	SEA
Ruby	R034	19. Okt 20	1	Pacific Coastal	SEA	YVR
Ruby	R035	20. Okt 20	4	Pacific Coastal	YVR	SFO
Star	9026	20. Sep 20	7	Pacific Northwest Coast	SFO	SFO
Star	9027	27. Sep 20	7	Classic California Coast	SFO	SFO
Star	9028	04. Okt 20	7	Pacific Northwest Coast	SFO	SFO
Star	9029	11. Okt 20	4	Pacific Coastal	SFO	YVR
Star	9030	15. Okt 20	7	Pacific Wine Country	YVR	LAX

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty

Your Princess Cruises Team

 

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Munich, 22.05.2020

Dear Guests,

In response to the Australian Government´s approach to managing the resumption of cruising in Australian region, Princess Cruises has extended the temporary pause of our operations in Australia to mid-September 2020. Australia and New Zealand have so far excelled in flattening the COVID-19 curve and governments in both countries have outlined a multi-phased approach to reopening society including how we travel and vacation. Princess Cruises will continue to support the government’s efforts to protect the community’s health and wellbeing. The following voyages will be cancelled:

Ship	Cruise	Sail Date	Days	Itinerary Description	From	To
Sea Princess	C015	13-Sep-20	8	Coral Coast	JFM	JFM
Sea Princess	C016	21-Sep-20	14	Treasures of Southeast Asia	JFM	SIN
Majestic Princess	8053	29-Aug-20	18	Asia & Australia	HKG	SYD
Majestic Princess	8053A	29-Aug-20	16	Asia & Australia	HKG	BNE
Majestic Princess	8053B	14-Sep-20	2	Australia Getaway	BNE	SYD
Majestic Princess	8054	16-Sep-20	12	Fiji	SYD	SYD
Sun Princess	S015N	05-Sep-20	35	Hawaii, Tahiti & South Pacific	SYD	SYD
Sun Princess	S015H	05-Sep-20	13	South Pacific Crossing	SYD	HNL
Sun Princess	S015I	18-Sep-20	22	Hawaii, Tahiti & South Pacific Crossing	HNL	SYD
Sun Princess	S015E	09-Sep-20	31	Hawaii, Tahiti & South Pacific	AKL	SYD
Sapphire Princess	H025N	02-Sep-20	5	Southern Australia Getaway	ADL	JFM
Sapphire Princess	H026C	07-Sep-20	29	Round Australia	JFM	JFM
Sapphire Princess	H026D	07-Sep-20	14	Southern Australia Explorer	JFM	BNE
Sapphire Princess	H026E	07-Sep-20	12	Southern Australia Explorer	JFM	SYD
Sapphire Princess	H026N	07-Sep-20	5	Southern Australia Getaway	JFM	ADL
Sapphire Princess	H027C	12-Sep-20	29	Round Australia	ADL	ADL
Sapphire Princess	H027D	12-Sep-20	24	Round Australia	ADL	JFM
Sapphire Princess	H027N	12-Sep-20	7	Southern Australia & Tasmania	ADL	SYD

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

 

Thank you for your continued support and loyalty

Your Princess Cruises Sales Team
 

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Munich, 07.05.2020

Dear Guests,

Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting travel, it is with a heavy heart that Princess is extending our pause of global ship operations.   We have therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season including the following cruises and associated cruisetours:

• All remaining Alaska cruises on Emerald Princess and Ruby Princess
• All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
• Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
• Summer to Fall 2020 cruises departing from Japan on Diamond Princess
• Australia-based cruises on Sapphire Princess and Sea Princess through August
• July cruises sailing from Taiwan on Majestic Princess
• Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

Note this announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty
Your Princess Cruises Sales Team

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Munich, 15.04.2020

• Cancellation of all cruises and cruisetours departing 11.05.2020 through and including 30.06.2020
• Cancellation of all Alaska cruise sand cruisetours with Coral, Grand, Pacific and Royal Princess departing in 2020. Due to the shortened summer season, the five wilderness lodges, trains and buses operated by Princess in Alaska will not operate this summer.
• Cancellation of all Alaska cruises from San Francisco with Star Princess as well as all Alaska cruises from Los Angeles with Golden Princess departing in 2020. 
• We remain optimistic that Emerald and Ruby Princess will still offer roundtrip cruises from Seattle in the summer. We will of course continue to evaluate the situation in the weeks ahead.
• Cancellation of all European cruises with Enchanted Princess departing June through and including 31.07.2020, due to the significant impact the COVID-19 outbreak has had on Italy and our shipbuilding partners.
• Cancellation of all cruises with Sun Princess departing from June through and including 04.09.2020, due to rescheduling of the 2020 Summer Olympics.
• Cancellation of all cruises with Diamond Princess from 11.05.2020 through and including 04.08.2020.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.
 

Thank you for your continued support and loyalty

Your Princess Cruises Sales Team