• Toll Free Number: 0771 - 10 30 00
  • Mon to Fri: 9 am - 6 pm

Current News around Corona & New Booking Conditions

Canceled cruises

LAST UPDATED: 02.04.2020

Due to the COVID 19 pandemic, Princess Cruises will voluntarily and temporarily suspend worldwide operations of its 18 cruise ships for 60 days. All voyages between 12 March and 10 May inclusive will be affected.


Munich, 31.03.2020

Dear Guests,

Due to the Australian Government’s ban on cruise operations until June 15, 2020, the following voyages incl. follow-up departures until August with Sea Princess, Sun Princess und Sapphire Princess will be cancelled:

Ship Date From Bis Nights
Sun Princess 02.06.2020 San Franscisco Sydney 28
Sun Princess 27.06.2020 Auckland Yokohama (Tokio) 26
Sun Princess 27.06.2020 Auckland Sydney 4
Sea Princess 12.05.2020 Sydney Dubai 22
Sea Princess 12.05.2020 Sydney Sydney 106
Sea Princess 12.05.2020 Sydney Dover (London) 51
Sea Princess 12.05.2020 Sydney New York 70
Sea Princess 14.05.2020 Brisbane Brisbane 106
Sea Princess 14.05.2020 Brisbane Dover (London) 49
Sea Princess 03.06.2020 Dubai Dover (London) 29
Sea Princess 02.07.2020 Dover (London) New York 19
Sea Princess 02.07.2020 Dover (London) Auckland 51
Sea Princess 02.07.2020 Dover (London) Sydney 55
Sea Princess 02.07.2020 Dover (London) Brisbane 57
Sea Princess 21.07.2020 New York Sydney 36
Sea Princess 23.08.2020 Auckland Sydney 4
Sapphire Princess 12.05.2020 Fremantle (Perth) Fremantle (Perth) 10
Sapphire Princess 22.05.2020 Fremantle (Perth) Fremantle (Perth) 3
Sapphire Princess 25.05.2020 Fremantle (Perth) Fremantle (Perth) 10
Sapphire Princess 04.06.2020 Fremantle (Perth) Fremantle (Perth) 4
Sapphire Princess 08.06.2020 Fremantle (Perth) Brisbane 15
Sapphire Princess 08.06.2020 Fremantle (Perth) Sydney 17


All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellations and rebooking. We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.
 

Thank you for your continued support and loyalty

Your Princess Cruises Team

 

 View New Booking Conditions

New Booking Conditions

Munich, 23.03.2020

 

Dear Guests,

To further assist the decisions regarding your upcoming cruise vacation during the evolving worldwide COVID-19 situation, we have updated our cancellation policy. The revised policy replaces the cancellation policy communicated by us on March 6, 2020.
This means that the previously published policy, which gave guests an Onboard Credit (OBC) if they did not cancel their bookings on cruises or cruisetours for departures between March 9, 2020 and May 31, 2020, is no longer valid.

The details of the updated cancellation policy vary by departure date and apply to cruises and cruisetours departing May 11, 2020 through October 15, 2020 (please note: for additional services such as flights, hotels, transfers etc. the regular conditions apply).

•    Departure date May 11, 2020 through July 31, 2020:
Guest who cancel up to 48 hours prior to departure will receive a Future Cruise Credit (FCC)* for 100% of the cancellation fees for their next vacation with Princess Cruises departing no later than December 31, 2021.

              For all June 2020 sailings cancellation is free of charge until 61 days prior to sailing.

          For all July 2020 sailings cancellation is also free of charge until 61 days prior to sailing.


•    Departure date August 1, 2020 through October 15, 2020:
For cancellations up to 30 days prior to departure of all bookings made by 30 April 2020, our customers will receive a Future Cruise Credit (FCC)* for 100% of the cancellation fees for their next vacation with Princess Cruises departing no later than December 31, 2021.


*Important information on the Future Cruise Credits (FCC):
•    The FCC will automatically be applied to the Captain’s Circle profile, please note that this may take up to 30 business days to be processed.
•    The FCC is non-refundable nor transferable.
•    The FCC may be applied to any new booking with Princess Cruise departing on or before December 31, 2021.

Please consider our business hours.

Thank you for your continued support.
Your Princess Cruises Team 

 

 View Press Releases

*** Updates ***

 Check this page Latest Notices & Advisories for latest press releases, updates, including information regarding recent world health events surrounding COVID-19 and the impact to Princess voyages.
Our team is constantly monitoring the global health environment, so please check this page for ongoing updates.


Munich, 13.03.2020

Notice on the temporary pause of global operations of Princess Cruises

Dear Guests,

In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), covering voyages departing March 12 to May 10.
  
Jan Swartz, president of Princess Cruises, said: "Princess Cruises is a global holiday company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents. By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world."
 
Those currently onboard a cruise that will end in the next five days will continue to sail as expected through to the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are under way and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements. Princess will do everything possible to return each guest home with the greatest amount of care possible. During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard. 
 
In a video posted on YouTube, Jan Swartz shares that “while this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional holiday experience.” 
 
Princess Cruises plans to be back in operation beginning with cruises departing May 11, 2020. 

We will contact all guests booked on affected voyages.

Thank you for your loyalty and support!